Frequently Asked Questions

  1. 1) To what specialties does The Valletta Group provide medical billing services?
    The Valletta Group provides medical billing services in many specialties, including: addiction medicine, cardiology, endocrinology, gastroenterology, general surgery, geriatrics, gynecology, hospital medicine, infectious disease, internal medicine, nephrology, obstetrics, oncology, orthopaedics, pain management, pathology, pediatrics, physical therapy, primary care, psychiatry, urgent care, urology, and more.
  2. 2) Does The Valletta Group provide insurance credentialing services?
    Yes, The Valletta Group handles all initial and recurring insurance credentialing for its clients.
  3. 3) Is my data secure?
    Yes. Your electronic data is housed in a secure offsite location, with multiple levels of redundant backups in place. You can learn more about this by visiting www.teklinks.com.
  4. 4) What is the fee for The Valletta Group’s services?
    The Valletta Group’s fee is a percentage of a practice’s gross collections. The benefits of this fee model are that: 1) it’s variable cost, rather than fixed cost, and 2) we are incentivized to collect the maximum amount on behalf of our clients.
  5. 5) How frequently does The Valletta Group enter charges?
    We enter charges on a daily basis. We ask that our clients send us charge information every day.
  6. 6) How does The Valletta Group receive charge information?
    Depending on the preference and workflow of the practice, charge information can be mailed, faxed to our fax server, or sent via secure email.
  7. 7) Is there one employee assigned to each physician practice?
    No. Each practice has 4-5 employees working on its account. Each step of the medical billing process is performed by a separate individual with specialized training in that area. Each practice also has an account executive that reviews each practice on a monthly basis and is the liaison for addressing any questions or concerns that may arise.
  8. 8) Where is The Valletta Group located?
    The Valletta Group is located in Birmingham, Alabama, home to several of the nation’s most profitable hospitals, and one of the nation’s premier medical universities, the University of Alabama at Birmingham (UAB).
  9. 9) How did The Valletta Group get its name?
    Valletta, the capital of Malta in the Mediterranean, was built in the 16th century to house the Knights Hospitaller, or the Knights of Malta. They were the guardians of the Mediterranean, policing it for pirates and protecting its citizens from harm and theft. The Valletta Group was named to mirror this “safe haven” for its physician clients.


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